Guides and help for the Trely app.
Start with your role. Trainer subscriptions, session payments and account setup each have their own guidance.
Popular topics
9 articles found.
Getting started with Trely
Account, role, profile and the first trainer-client connection.
Open guideCalendar and bookings
Time proposals, confirmations, repeats, cancellations and session status.
Open guideFinance, prices and payments
Card, cash, bank transfer, payment status, refunds and finance overview.
Open guideSession packages
Package sale, payment, session use and remaining balance.
Open guideTrainer subscription
30-day trial, purchase, renewal, cancellation and restore purchase.
Open guidePublic profile and enquiries
What is public, how clients choose and what happens after an enquiry.
Open guideAccount and technical help
Sign-in, notifications, app updates and information for support.
Open guideChat and reactions
Messaging between trainer and client, reactions to messages and what erasing data does to them.
Open guideGroups and group chat
Client groups, a group session for one group and group chat.
Open guideStill need help?
Write from the email linked to your account. Include your role, topic, device, system version and the steps that led to the issue. For a session, include its date and time.
Never send a card number, CVC, password or bank login details.
Personal data requests
For access, correction, deletion or an objection, email privacy@trely.eu. We normally respond within one month. If your trainer added the data to Trely, contact them first.