Delete your Trely account
You can delete your account directly in the app. If you cannot sign in, we can help by email.
Deletion starts immediately in the app and you lose account access at once. We remove or anonymise the relevant data promptly, generally within 30 days; backups rotate within 30 days. We normally complete an email request within one month.
Delete in the app
This is the quickest way to start account deletion.
Profile → Settings → Delete account
If you have a trainer subscription, deleting your account does not cancel it automatically. Cancel it first in the App Store or Google Play, otherwise it may keep renewing.
To protect the account, we may reasonably verify your identity before completing the request. Never send us your password or sensitive health information.
What is removed when a client deletes their account
- account access, contact details and profile data,
- messages, progress photos, measurements and intake forms,
- private notes and training data linked to your account,
- future individual bookings; for a group booking, only your participation.
What may be retained for a client account
- historical bookings, payments and operational audit records without your original identity, so the trainer and accounting records remain complete,
- support communications for up to 3 years when needed to handle requests,
- accounting records for 10 years where required by law,
- backups, which rotate automatically within 30 days.
Are you a trainer?
Account access ends immediately. We anonymise your contact and public profile details and remove messages you sent. Client records, historical bookings, payments, and operational or accounting audit data are retained without your original identity where needed for contractual or legal obligations. Export anything you need first; email support@trely.eu if you need help.
Details in the Privacy Policy
Read the full explanation of deletion, data retention and your rights in our Privacy Policy.