Delete your Trely account
You can delete your account directly in the app. If you cannot sign in, we can help by email.
Deletion starts immediately in the app and you lose account access at once. We then remove or anonymise the relevant data without undue delay; database backups are retained for as long as necessary for their purpose. We normally complete an email request within one month.
Delete in the app
This is the quickest way to start account deletion.
Profile → Settings → Delete account
If you have a trainer subscription, deleting your account does not cancel it automatically. Cancel it first in the App Store or Google Play, otherwise it may keep renewing.
To protect the account, we may reasonably verify your identity before completing the request. Never send us your password or sensitive health information.
What is removed when a client deletes their account
- account access, contact details and profile data,
- the whole chat with your trainer, including photos, and your messages and photos in group chats,
- progress photos, measurements and intake forms,
- private notes linked to your account; the trainer may retain a note attached to a shared group session,
- the text and name on your reviews (the review is shown as “Anonymous client”),
- future individual sessions; for a group session, only your participation.
What may be retained for a client account
- historical sessions, payments and operational audit records without your original identity, so the trainer and accounting records remain complete,
- a record of a message report and how it was handled, without a copy of the text or photo,
- support communications for as long as necessary to handle the request,
- accounting records for 10 years where required by law,
- database backups, which are retained for as long as necessary for their purpose,
- records connected with a complaint, dispute or official proceeding until it ends.
Are you a trainer?
Account access ends immediately. We anonymise your contact and public profile details, remove messages you sent and also delete your groups’ chats and the reviews about you. Client records, historical sessions, payments, and operational or accounting audit data are retained without your original identity where needed for contractual or legal obligations. Export anything you need first; email support@trely.eu if you need help.
Details in the Privacy Policy
Read the full explanation of deletion, data retention and your rights in our Privacy Policy.