A proposal is not a confirmed session
A trainer or linked client can propose a time. The proposal awaits the other person’s response; check its status and response deadline. With card payment, an accepted proposal may still await payment completion.
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Calendar and bookings
Time proposals, confirmations, repeats, cancellations and session status.
Recurring and group sessions
Trainers create recurring series and group sessions. Before saving a series change, check which sessions it affects. For a group session, check your own participation and payment for your place; the group’s status alone confirms neither.
End of a series
A recurring open group session has dates at most 12 months ahead and then ends. It cannot be extended; to continue, create a new series. 14 days before the last date, Trely sends you the notification “Your series is ending soon”, once per series. Clients do not get this notification. An individual series lasts at most a year and no notification comes before it ends. You can see the end in the series detail and you can renew an ended series: new proposals for 3 months are created for the client to confirm.
Rescheduling and cancellation
Rescheduling creates a new proposed time that the other side must confirm again. Cancellation follows the trainer’s cancellation window, which the client sees before confirming. If a session is rescheduled after the cancellation window has ended, the original terms and payment still apply. With payment by saved card, you can explicitly allow a new cancellation window when rescheduling. The resulting state remains in history.
Reminders and conflicts
Trely checks for time conflicts and can remind you of upcoming sessions. Whether a notification arrives also depends on your phone’s settings and permissions. If none arrives, open the app and check the session in Calendar.
Still need help?
Write from the email linked to your account. Include your role, topic, device, system version and the steps that led to the issue. For a session, include its date and time.
Never send a card number, CVC, password or bank login details.