Trainer subscription and session price are different
Clients pay for sessions under their trainer’s price and terms. Trainers separately subscribe to Trely through the App Store or Google Play; this does not affect the session price.
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Finance, prices and payments
Card, cash, bank transfer, payment status, refunds and finance overview.
Setting up online payments
Online payments are optional and can be activated in Trely by trainers in Slovakia in EUR or Czechia in CZK. First choose your business country; neither country nor currency can change after the Stripe account is created. Trely then sends you to Stripe to verify your business or identity and add a payout account. Stripe decides whether to approve the account and may request more information later.
Minimum amount and payment choice
Clients do not have to pay online. The trainer can default to card, cash, bank transfer or no payment and agree a different method for a specific session. For cards, Trely blocks amounts below the processor minimum for the currency.
Card processing fees
Trely takes no share of a session payment. Stripe charges the trainer a card-processing fee and deducts it before payout. The current rate is shown by Stripe; no card-processing fee applies to cash or bank transfer.
When you receive the money
A client payment goes to your Stripe account and then to the bank account added during activation. Stripe controls the payout schedule; the first payout can take longer than later ones. Check the status and payout account in the Stripe dashboard opened from Trely.
When a session appears in Finance
After a session is confirmed, Trely prepares the expected amount using the configured price. The trainer sees expected, received, remaining and overdue amounts.
Payment methods
Clients can pay by card through Trely. Cash and bank transfers take place directly between trainer and client. Trely does not receive or transfer that money; Finance only records that it was paid.
Partial payment and pay later
A trainer can record part of the amount. The item stays partially paid until payments cover the full price or the trainer waives the remainder.
Card payment is pending or failed
Do not repeat a processing payment until the status updates. After a failure, check the card or use another one. If the status remains unclear, send support the session date and time, the other person’s name and the amount—never the card number or CVC.
Session cancellation and automatic refunds
If the trainer cancels, Trely automatically starts a full refund of the online payment. If the client cancels before the cutoff shown at confirmation, Trely automatically refunds the online payment or returns the package credit. After the cutoff, or for a no-show without cancellation, there is no automatic refund; the trainer decides any exception.
When the money returns
The payment first shows that a refund is in progress. Once Stripe confirms it, the status changes to refunded; the bank then controls card posting time. If it stays in progress for more than a few working days, contact support. Voiding an incorrect Finance record is only a ledger correction, not a money refund.
Receipt and tax document
Stripe sends a card-payment receipt. Neither that receipt nor the Trely record is a tax invoice for the session. The trainer provides the training service and issues any invoice or tax document required for it.
When a client disputes a payment with their bank
A client can dispute a card payment directly with their bank. The bank and Stripe, not Trely, decide the outcome. Stripe may temporarily debit the amount from the trainer and request proof that the service was provided. Booking history, messages and attendance can help; clear cancellation terms reduce misunderstandings.
Getting help with a payment
Email support@trely.eu from the address linked to your account. Include the session date and time, the other person’s name, amount, currency and the status shown. We aim to reply within 24 hours, but this is not a guaranteed response time. Never send a card number or CVC.
Waiving and cancelling an item
Waiving means the trainer will not collect the remaining amount. Cancelling removes the item so it no longer counts as unpaid. Neither action automatically returns money already received.
Overview and export
Trainers filter Finance by period, client and state and can export CSV. Trely supports operational tracking; tax and accounting obligations remain with the trainer.
Still need help?
Write from the email linked to your account. Include your role, topic, device, system version and the steps that led to the issue. For a session, include its date and time.
Never send a card number, CVC, password or bank login details.