Check the basics first
Check internet access, update Trely through the store, then fully close and reopen it. For notifications, check both Trely permissions and phone settings.
Back to support
Account and technical help
Sign-in, notifications, app updates and information for support.
Sign-in and email
Use the email linked to the account. If sign-in fails, do not create a second account with another role. Recover access or contact support.
What to send support
Role, topic, account email, platform, device model, system and app version, exact steps and expected result. Add a safe screenshot with sensitive data removed.
Still need help?
Write from the email linked to your account. Include your role, topic, device, system version and the steps that led to the issue. For a session, include its date and time.
Never send a card number, CVC, password or bank login details.