Check the basics first
Check your internet connection and Trely’s version in the store. For missing notifications, check app settings and phone permissions. On screens with a question mark, open “?” to see that screen’s guide.
Back to support
Account and technical help
Sign-in, notifications, app updates and information for support.
Sign-in and email
Use the email linked to the account. If sign-in fails, do not create a second account with another role. Recover access or contact support.
What to send support
Write from your account’s email and include your role, device, app version, exact steps and a screenshot without sensitive information. For a payment, include the amount, currency and session date. If the connection drops after submitting, the error alone does not prove the operation failed. Check the current status in the app and contact support if it remains unclear. Do not send passwords, card numbers or CVCs.
Client profile photo
A client changes their photo on the Me tab with “Change photo”, up to 5 MB. A client’s photo is not at a public address. It can be seen by the client, their trainers and members of groups whose chat the client is in. The app opens it through a link that stops working after an hour. After “Remove photo” or after the account is deleted, the photo is removed. A trainer’s profile photo stays public because it is part of the public profile.
Still need help?
Write from the email linked to your account. Include your role, topic, device, system version and the steps that led to the issue. For a session, include its date and time.
Never send a card number, CVC, password or bank login details.