14 days without a card
The trial unlocks the complete Trely system. Afterwards the trainer chooses monthly or annual billing through the phone’s store.
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Trainer subscription
14-day trial, purchase, renewal, cancellation and restore purchase.
Purchase and automatic renewal
Subscriptions are bought through the App Store or Google Play and renew automatically until cancelled there. The store manages the purchase receipt and payment method.
Cancellation
Cancellation stops the next renewal, while access continues to the end of the paid period. Afterwards you can view data, chat, manage the account and complete or cancel existing sessions. Creating and confirming new ones requires an active subscription.
Restore purchase and pending payment
If the subscription is active but Trely does not see it, use Restore purchase with the same Apple or Google account. If a purchase stays “Pending”, wait for the store result and do not buy again.
Still need help?
Write from the email linked to your account. Include your role, topic, device, system version and the steps that led to the issue. For a session, include its date and time.
Never send a card number, CVC, password or bank login details.