What the profile shows
Focus, location or online work, price, typical availability, languages, introduction and reviews. The trainer chooses which professional details to publish.
Back to support
Public profile and enquiries
What is public, how clients choose and what happens after an enquiry.
An enquiry is not a booking
A client sends a non-binding message and contact details. The trainer decides whether they have capacity and how to continue. A session exists only after agreement and confirmation of a specific time.
A safe first contact
Do not include health documents, payment details or passwords in an enquiry. Share health or other sensitive information only after agreeing to continue — for example in Trely chat or in person at the first session.
Still need help?
Write from the email linked to your account. Include your role, topic, device, system version and the steps that led to the issue. For a session, include its date and time.
Never send a card number, CVC, password or bank login details.