Terms of Service

By using Trely you accept these Terms. If you disagree, do not use the service. The Terms and Privacy Policy form the contractual framework.

Rexly s. r. o. Registered office: Račianska 14350/64B, 831 03 Bratislava, Slovak Republic Company ID: 57 516 812 · Tax ID: 2122791220 · VAT ID: SK2122791220 Commercial Register of the Bratislava III Municipal Court, Section Sro, Insert No. 197507/B Email: support@trely.eu · privacy: privacy@trely.eu Web: https://trely.eu

Trely is a software platform for trainers, physiotherapists, rehabilitation professionals, nutrition advisers, clubs and coaches. It brings together client management, plans, calendars, communication, bookings, measurements, photos, public profiles, enquiries, finance and payments. Rexly does not provide training or healthcare services, diagnosis or professional advice. Trely is not a medical record or medical device and must not be used for emergencies.

Accounts use email; no Apple Sign In or Google Sign In. Information must be accurate. One account is for one person and must not be shared. You are responsible for security. Rexly grants a non-exclusive, non-transferable, revocable licence for the account, trial or applicable access period.

Trely may be used by people aged 16 or over. A trainer who activates online payments must be at least 18 and successfully complete Stripe verification. At launch, Trely is not intended for creating accounts or storing client data about anyone under 16 and does not provide a guardian workflow. Store only data needed for training or rehabilitation. Do not store national IDs, identity documents, full card details, bank credentials or unrelated health data. Illegal content, malware, account sharing, unauthorised access, reverse engineering, security bypass and automated scraping are prohibited.

Trely is a technical platform and is not a party to the training, rehabilitation or other professional service between trainer and client. The trainer sets the service, price, payment and cancellation terms and is responsible for their right to provide the service, taxes, accounting or tax documents, consumer obligations and information supplied to the client. Trely does not create, verify or guarantee those obligations for the trainer. The trainer is also responsible for the accuracy, completeness and currency of the information in their public profile, including price, availability, qualifications and references; Trely does not verify that information.

For client data entered into or made available through Trely by a trainer, the trainer is the controller and Rexly is the processor under GDPR Article 28. The trainer is responsible for lawful processing, transparency, handling client rights and a suitable legal basis, usually explicit consent for special-category data. Rexly does not use this data for its own marketing, client profiling or training artificial-intelligence models.

The subject matter is the technical provision of Trely for the duration of the account and the subsequent deletion or return of data. The nature and purpose include receiving, hosting, organising, displaying, synchronising, communicating, backing up, securing, supporting, exporting and deleting data needed to manage clients and sessions. Data subjects are the trainer’s clients, prospects and contact people. Data types include identity and contact details, bookings, communications, plans, notes, measurements, photos, progress and payment information, and the other categories described in the Privacy Policy.

Rexly processes this data only on the trainer’s documented instructions arising from use of Trely and these Terms, ensures authorised people are bound by confidentiality and applies appropriate technical and organisational measures under GDPR Article 32. If Rexly believes an instruction infringes applicable law, it will inform the trainer and may suspend that instruction.

The trainer gives general authorisation for the subprocessors listed in the Privacy Policy. Rexly remains responsible for their contractual duties, gives reasonable notice of a material change and allows the trainer to object on demonstrable data-protection grounds. Transfers outside the EEA take place only with valid safeguards.

Rexly reasonably assists with data-subject rights, security incidents, impact assessments and regulatory consultation. It notifies the trainer of a client-data breach without undue delay. After the service ends, Rexly deletes the data or enables its export at the trainer’s choice and instruction unless law requires retention. Rexly provides information needed to demonstrate compliance and permits a reasonable audit by prior agreement without compromising the security of other users.

Clients do not pay for an account or for using Trely. A trainer’s monthly or annual subscription is processed by the App Store or Google Play and technically managed through RevenueCat; renewal is cancelled in the relevant store and Apple or Google decides subscription refunds. The current price, trial length, billing period and applicable taxes are shown before purchase in the store and at https://trely.eu/en/pricing. The relevant store gives notice of a price change to an existing subscription before the next renewal.

The trainer sets the session price and cancellation rule. Online session payments go to the trainer through Stripe Connect; the trainer, not Rexly, is the service provider and merchant in relation to the client. Stripe processes the card and verifies the payment account. Rexly does not store full card numbers. Trely charges no platform fee on the session payment; the trainer bears Stripe processing fees under Stripe’s terms. Cash and bank transfers take place outside Trely and may be recorded by the trainer.

If the trainer cancels, Trely automatically starts a full refund of the online payment. If the client cancels before the cutoff shown at confirmation, Trely automatically starts the online refund or returns the package credit. After the cutoff, or for a no-show without cancellation, there is no automatic refund; the trainer decides any exception. A refund is complete only after Stripe confirms it and card posting can take additional time depending on the bank. “Refund in progress” means the process is not yet complete. A Stripe or Trely payment confirmation is not a tax invoice for the session; the trainer issues any required invoice or tax document. A client may dispute a card payment with their bank; the bank and Stripe decide the dispute. During the process, Stripe may temporarily debit the amount from the trainer’s account and ask the trainer for evidence that the service was provided.

You retain ownership of your content and grant Rexly a non-exclusive right to process it only to provide, secure, back up and improve Trely. You must have the right to upload it. The app, code, design, databases, name and logo are protected.

Rexly may suspend or close accounts for breach, abuse, unlawful processing or security threats. It may change features and prices, perform maintenance or discontinue service with reasonable advance notice where possible. There is no SLA and beta features may contain errors.

You are responsible for data accuracy, lawful processing and account security. To the extent allowed by law, Rexly is not liable for user content, professional decisions, health outcomes, misuse, third-party outages or user-caused loss. Total liability is capped at subscription fees paid in the previous 12 months, except liability that cannot legally be excluded.

Send technical issues and complaints to support@trely.eu. Mandatory consumer rights remain. The parties first seek an amicable solution; Slovak courts have jurisdiction unless mandatory rules provide otherwise.

These Terms are the entire agreement about Trely. Invalidity of one part does not affect the rest. Communications may be electronic. IP, privacy, liability and dispute clauses survive termination. 18 July 2026.

Cancelling a subscription and deleting an account are separate. Delete the account in the app or email support@trely.eu; the practical steps are at https://trely.eu/en/delete-account. We remove access, contact and profile data, messages, progress photos, measurements, intake forms, private notes and client-specific training records. We cancel future individual bookings; for a group booking, only the client’s participation. Historical bookings, payments and operational audit records may remain without the original identity; the trainer sees a numbered former-client reference. Support communications may remain for 3 years, accounting records for 10 years and backups rotate within 30 days. Before completing a request, we may verify that the account belongs to you. Export before deletion.